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Republic Airways Holdings IT Service Center Systems Administrator in Indianapolis, Indiana

Job Category: Information Technology

At Republic Airline, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products and performance, we will be America’s Regional Airline of choice.” Republic Airline, based in Indianapolis, operates a fleet of 188 Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 100 cities in 35 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under our major airline partner brands of American Eagle, Delta Connection and United Express. Our 10 domiciles include CMH, DCA, EWR, IND, LGA, MCI, MIA, ORD, PHL and PIT. With more than 5,500 talented aviation professionals, Republic Airline is a great place to get your career off the runway!


Provides oversight, technical support, and end-user support of Information Technology (IT) Corporate applications utilized by Republic Associate’s and Business Units.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Serves as administrator of systems/applications including but not limited to Cherwell, SharePoint Online, Enterprise Mobility, O365 Tools as well as other assigned IT and Business Unit applications/systems

  • Performs functions related to configurations such as site and workflow creation, form design, and business logic/work flow

  • Manages relationships of vendor provided and internally developed applications/systems

  • Provides proactive oversight of assigned applications including production support and ensuring timely and effective communications to all interested parties:User trainingUser/role/group accessibility and privileges provisioning and maintenanceDocument and execute production installations and upgradesQuality assurance testing and user acceptance testing

  • Monitors applications/systems, reports and documents problems/issues, provide resolution options, and document root-cause-analysis (RCA)

  • Coordinates application processes and procedures with business units and ITSC Technicians

  • Assists with application controls and audits, planning future application growth with IT Teams

  • Participates in functional and technical functionality and solution reviews with management, developers, architects, infrastructure (IT Systems Engineering, Network, and Security) and business unit representatives

  • Ensures assigned IT Tickets are being worked on a daily basis and resolved in a timely manner

  • Tracks and manages change requests

  • Performs other duties as assigned or required.


The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.


  • Bachelor’s degree (B.A. /B.S.) in Computer Science, Information Technology or equivalent experience

  • At least three (3) years in an IT environment

  • Software Configuration Management experience

  • SharePoint Online experience

  • Working knowledge and experience of Cherwell preferred

  • Working knowledge and experience of Enterprise Mobility Management preferred

  • Working knowledge and experience of O365 Tools

  • Experience with project environments including, JIRA, Confluence, Share Point Team Site usage preferred


  • Agile/Scrum knowledge preferred.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Be an excellent communicator and collaborator, engaging with multiple technical and business stakeholders and leaders.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Makes decisions daily on use of resources, performance and budgets. Decisions could require additional expenditure of resources if not sound decisions.


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

  • Able to move about the work environment.

  • Frequently required to stand, walk, sit, talk and hear.

  • Able to focus with clear vision at 20 inches or less (computer screen.


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Typically not exposed to extreme environmental conditions.


Travel up to 10% of the time.

Republic Airline is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

  • We are an Equal Opportunity Employer.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at .

  • Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Republic Airways, based in Indianapolis, operates a fleet of about 190 Embraer 170/175 aircraft and offers scheduled passenger service with about 1,000 daily flights to 100 cities in 40 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under its major airline partner brands of American Eagle, Delta Connection and United Express. The airline employs about 5,700 aviation professionals. Visit at for more information, follow the Company on Instagram at , Twitter at and YouTube at , and connect on Facebook at or Linkedin at .

In May 2018, Republic opened the Leadership In Flight Training (LIFT) Academy, a commercial aviation pilot training school in Indianapolis. LIFT uses state-of-the-art training technologies that combine flight, flight simulator, online and in-classroom training. Graduates are guaranteed a job as First Officer at Republic. Learn more at at .