Republic Airways Holdings Base Supervisor in Washington DC, District Of Columbia

Overview:

At Republic Airways Holdings, our goal is to hire the best people, because our people are our greatest asset. From our valued Mechanics and support personnel on the ground to our highly skilled Pilots and Inflight crews in the skies, our Associates are the reason Republic has grown into one of the country’s largest regional airlines since our first flights 40 years ago.

We have the world’s largest fleet of Embraer aircraft, ultra-modern products preferred by our customers and our airline partners Delta Air Lines, American Airlines and United Airlines. We operate 200 aircraft on more than 1,100 daily flights to 100 Cities in the U.S., Canada and Caribbean.

Duties and Responsibilities:

POSITION PURPOSE

Assists the Manager of Inflight and Chief Pilot in supervising the performance, appearance, and conduct of Flight Attendants and Pilots consistent with Company regulations and professional standards.

ESSENTIAL DUTIES

  • Assists the Chief Pilot and the Manager of Inflight in coaching and counseling crewmembers on their performance, appearance, and conduct of crewmembers consistent with Company policies and procedures.

  • Investigates Flight Attendant complaints and job performance discrepancies and applies appropriate coaching an corrective actions as needed.

  • Oversees the safe operation of the assigned crew base(s).

  • Assists in problem solving for crew members. Explains company policies and procedures for crews.

  • Performs administrative duties related to Flight Attendant files.

  • Distributes company manual and aircraft revisions and bulletins to the Pilots’ and Flight Attendants’ files in all assigned crew bases.

  • May serve as an airport liaison as needed for company representation.

  • Serves as administrative point of contact at assigned bases for posting Company information, scheduling meetings, ordering supplies, etc. within a set budget.

  • Reviews, processes and reports flight attendant injuries.

  • Researches flight delays attributed to crewmembers. Investigates each delay to discover the root cause. Emails or calls crewmember to gain better understanding of the delay. Prepares delay report for operational review.

  • Maintains currency of Inflight guides and manuals.

  • Has the ability to successfully complete Flight Attendant Training and maintain qualifications by successfully completing all Company required training.

  • Provides technical leadership to team and department members. Leads through example; monitors, influences and trains others. Provides input to managers to identify development needs.

  • Fosters the Company’s core values and culture throughout the work environment.

  • Performs special projects and other duties as assigned or required.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION and/or EXPERIENCE.

  • High school diploma or GED with at least two years of customer service experience.

  • Must be 21 years of age by the date of the first interview.

  • Possess basic computer knowledge in Microsoft Office applications.

PREFERRED EDUCATION and/or EXPERIENCE

  • Additional years of customer service experience, preferably in an aviation environment. Previous Flight Attendant experience.

  • Previous lead or supervisory experience.

  • Advanced computer skills in Microsoft Office Applications.

REGULATORY

  • Able to pass an FAA required 10 year work history review and pass criminal background and fingerprint checks.

  • Possess and maintain a valid US passport or foreign passport.

  • Authorized by law to work in the United States and able to travel in and out of the United States.

  • Willing to submit to and pass FAA and Company mandated random drug and alcohol tests.

OTHER REQUIREMENTS

  • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.

  • Possess leadership and organizational skills.

  • Able to coordinate multiple priorities and meet deadlines.

  • Able to handle interruptions and a fast paced environment.

  • Able to work with confidential materials and information.

  • Must not have tattoos visible while in uniform.

  • Must not have multiple piercings visible while in uniform.

WORK ENVIRONMENT

  • Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.

  • Possess the ability to accommodate customers’ special needs/disabilities.

  • Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights and weekends.

TRAVEL REQUIREMENTS

  • Travel up to 20% of the time, including nights, weekends, holidays and overnight stays.

  • Willing to relocate based on the Company’s operational needs.

Requisition ID 2016-1692

Location US - DC - Washington DC

# of Openings 1

Pos. Category Flight Attendants